Shipping and Returns


All purchases are covered by our 30-day unconditional guarantee. If, within 30 days, you customer is not 100% satisfied, you may return the product to us, and we will gladly replace, exchange or refund (less shipping) the full product price to you. NO handling fees!

What Are Shipping Method

All orders placed before 1pm PST, Monday thru Friday will be processed the SAME business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day.

Occasionally items ordered together may be shipped separately. 'Out of Stock Item' is any item that is currently out of stock, but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.

We ship the parcel with regular mail.

  • Delivery to Canada takes 3 to 4 business days
  • Delivery to US takes 4 to 8 business days
  • Delivery to some addresses (Hawaii, Alaska and Puerto Rico) takes 2 to 4 weeks
  • For International shipment, please contact us

After the parcel is shipped, you will receive an email notification with a tracking number.


No Handling Fee

What are handling charges fees? Once the order is captured on-line, the payment method must be verified. The order is then sent to our warehouse, where the product is pulled, packaged and labeled under your business name. These actions refer to the ‘Handling’ part of the charge. Think about all the activities involved in preparing a product for shipping. 

We have to:

  • Purchase packaging materials
  • Wrap and seal the package
  • Complete and apply the appropriate labels and/or waybills
  • Apply postage
  • Take the shipments to your local post office or courier depot

Most drop shipping companies charge their customers an additional drop ship fee to cover the handling cost. We don't charge you handling fee. 

Our 30 Day Money Back Guarantee?

We stand behind our products. All purchases are covered by our 30-day Guarantee. If, within 30 days, you customer is not 100% satisfied, you may let your customer return the product to us, and we will gladly replace, exchange or refund (less shipping) the full product price to you. Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product.


How Do I Let My Customer Return An Item?

Please contact us before returning the product to us. All returns and exchanges must be arranged with a Customer Service Representative within 30 days after delivery and assigned an RA# (return authorization number).


Returning packages without an RA# will be charged a 20% restocking fee.

  • All products must be returned in the original carton in which it was received by your customer including packaging, documentation, and manual.
  • Please do not tape or write anything on the item or package. We reserve the right to refuse any such returns.
  • Write ‘Return Product For Refund’clearly on the parcel and in the custom declaration, otherwise handling fees of 20% will be charged.
  • Merchandise returned in damaged condition (excluding factory defects) will be returned to your customer.
  • Please indicate your order number and date of purchase, reason for return, and action required (i.e. return/replacement).
  • Ship via insured parcel post, and with a confirmation number. This is in your best interest as we cannot be responsible for items lost in transit. (DO NOTuse courier service, UPS, Fedex, etc)


 Service Guarantee

We believe in excellence in customer service. If ever you have an experience that is anything but lovely, please contact us and let us know. Same goes if you have a wonderful experience, we want to know about it, please send us an email and let us know.